Privacy Policy – The UGC Lab (India)

At The UGC Lab, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services as a brand or creator.

1. Information We Collect

· Personal Information: Name, email address, phone number, billing/shipping address.

· Business Information: Brand name, product/service details, marketing goals.

· Payment Information: Payment method, transaction ID (processed securely via third-party providers).

· Content Data: Creator videos, briefs, preferences, and feedback.

· Usage Data: IP address, browser type, access time, referring website.

2. How We Use Your Information

· Provide and manage services.

· Process payments and invoices.

· Send briefs, campaign updates, and deliverables.

· Communicate with brands and creators.

· Improve user experience and site performance.

· Comply with legal obligations.

3. How We Share Your Information

· We do not sell or rent your information.

· We may share data only with:

· • Creators (for brand briefs, product delivery addresses).

· • Brands (to fulfill project expectations).

· • Third-party vendors like payment gateways, cloud storage, or customer support tools — only as necessary for service delivery.

· • Legal Authorities — if required by law or in response to legal process.

4. Data Storage & Security

· Data is stored securely with access limited to authorized personnel only.

· While we take precautions, no method of transmission or storage is 100% secure.

5. Data Retention

· We retain data only as long as necessary to provide services or comply with legal obligations.

6. Your Rights

· Under applicable Indian laws, you have the right to:

· • Access and review your data.

· • Correct or update inaccurate information.

· • Withdraw consent or request deletion of your data.

· • File a complaint with a relevant authority if you believe your data has been misused.

7. Updates to This Policy

· We may update this Privacy Policy from time to time.

· Any changes will be posted on this page with a revised effective date.

· Your continued use of our services implies acceptance of any updates.

8. Contact Us

· For any questions, concerns, or data-related requests, please contact:

team@theugclab.in